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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Personalized items, gift cards, personal items such as abdominal guards and jewelry.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Shinty Stick Care Instructions
Shinty sticks require special care, as it consists of carefully selected timber to enhance performance. Please store in a cool, dry place. Keep your stick out of places with excess moisture or extreme temperatures. Store your stick in a vertical position with the handle up. Do not hit the sticks against metal cleats, rocks or anything other than regulation game balls as this will damage your stick and void your warranty.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded. Sale items cannot be refunded.
Shinty Sticks – What is not covered
Wear to the head is feature of modern shinty and manufacturers cannot and will not replace sticks for this reason.
Damage inflicted on a stick from clashes with other sticks is not a cause for complaint as it is part of the nature of the game.
A well-used or worn stick showing clear signs of damage having been inflicted on it through abuse or general play will NOT be replaced.
NOT COVERED: chips, scratches, nicks, invisible cracks, unravelling grip, or any other result of normal use. These problems will not affect play of the stick.
A shinty stick is made to hit shinty balls. Don’t hit stones, rocks, other player’s sticks (that’s called hacking), or anything hard that isn’t a shinty ball. It will cause your stick to chip and bring down the total performance of your stick.
Play on grass or turf, not on dirt, not in the street, not on a tennis court, not in the parking lot, or any abrasive surface. It will grind down your stick and destroy it in no time at all.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should first email us at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.